Refund policy
Return & Refund Policy
Last updated: September 10, 2026
At Targeets, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of receiving your order, subject to the conditions below.
1. 30-Day Return Policy
You have 30 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused or only minimally handled for inspection.
- Be in its original condition.
- Include the original packaging and accessories, where applicable.
- Include manuals, cables, chargers, and other items supplied with the product, where applicable.
- Not show damage caused by misuse, accidents, alterations, or improper handling.
Certain products may be subject to additional return conditions.
2. How to Request a Return
Before sending an item back, please contact our support team.
Email: Support@targeets.com
Phone: +1 (234) 871-7989
Please include:
- Your order number
- Your name
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photos or other information if the product is damaged or defective
Please do not send a product back without first contacting us and receiving return instructions.
3. Damaged or Defective Products
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide photographs or video showing the issue and the condition of the packaging when appropriate.
After reviewing your request, we may offer an appropriate solution, which may include:
- Replacement
- Refund
- Partial refund, where appropriate
- Other reasonable resolution
4. Wrong Item Received
If you receive an item that is different from the item you ordered, please contact us before returning the product.
We will review the order and provide return instructions where applicable.
5. Non-Returnable Items
Returns may not be accepted for products that:
- Have been damaged after delivery through misuse or accidental damage.
- Have been modified or altered.
- Are missing essential accessories or components.
- Show significant signs of use beyond reasonable inspection.
- Cannot be resold due to the condition in which they are returned.
Additional restrictions may apply to certain products for hygiene, safety, software, licensing, or other legal reasons.
6. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
7. Return Shipping
If the return is due to a defective, damaged, incorrect, or otherwise incorrect item received from Targeets, we will review the situation and, where appropriate, provide return-shipping assistance.
For returns for other reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law or agreed by Targeets.
8. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange where the same product is available.
If a replacement is not available, we may offer a refund or another appropriate solution.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will attempt to cancel the order before it has been processed or shipped.
Once an order has shipped, it may no longer be possible to cancel it. In that situation, you may need to follow our return procedure after receiving the product.
10. Shipping Times
We offer free tracked shipping on eligible orders.
Estimated delivery time:
15–30 business days
Delivery times may vary depending on:
- Destination country
- Local postal services
- Customs processing
- Holidays
- Weather
- Carrier delays
- Other circumstances outside our control
A tracking number will generally be provided once your order has shipped.
Please note that customs processing and delays outside Targeets' control may affect the estimated delivery timeframe.
11. Lost or Undelivered Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us.
We may ask you to check with household members, neighbors, the delivery location, or the applicable shipping carrier before we investigate further.
For packages that are genuinely lost in transit, we will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
12. International Orders and Customs
Targeets ships internationally.
Customers are responsible for providing accurate shipping information, including the correct name, address, postal code, and other information required for delivery.
Depending on the destination country, customs duties, import taxes, VAT, brokerage fees, or other charges may apply.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
13. Refund Delays
If you have been notified that your refund has been processed but you have not received it, first check your bank account or payment provider.
If the refund still does not appear after the normal processing period of your payment provider, contact us at:
14. Contact Us
For questions regarding returns, refunds, exchanges, or orders, please contact:
Targeets
3917 Blackhawk Dr SW
Grandville, MI 49418
United States
Email: Support@targeets.com
Phone: +1 (234) 871-7989
Website: Targeets.com
Important: Since you sell worldwide, this policy should be treated as a store policy template rather than a guarantee that every clause overrides local consumer law. Mandatory consumer rights in some countries can be stronger than a store's stated 30-day policy. Shopify also recommends ensuring your policies comply with the laws applicable to your business and customers.